FAQ’s

Most frequently asked questions

Shopping Basics

We offer free shipping, no order minimum.

30-day return policy for all of your orders, starting from their delivery date. All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled. Normally all orders will be shipped in 8 hours after order is received.
Rejected deliveries for reasons other than visible damage are considered to be non-defective returns. Shipping charges (both to you and back to us) will be deducted from your refund for orders that are canceled after shipping out to you. Please handle product packaging with care, as there may be a 30% restocking fee charged to you if the packaging or the item does not return to us comparable to the condition in which it was shipped out. No returns are allowed on non-defective items. Refunds on non-defective items will equal the purchase price minus a 30% restocking fee, minus the shipping charges that we paid for delivery to you and back to us. These shipping costs are deducted from refunds for non-defective returns. Any order that is changed or canceled while “In Process” is considered to be a non-defective return even if the item is still in transit to you. Once the merchandise has been received in good condition, we are not able to accept returns. All mattress purchases are non-cancellable and non-returnable due to strict health code standards.

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Payments

No, we ship just to United States zip codes.

No we just accepting Visa, Master, Amex cards

Shipping & Returns

In the event of a return, exchange, or refund request contact us via email at DecorAndArt.inc@gmail.com and include the evidence if required. Please read our refunds-returns-policy here.

Once we received the returned product, a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for damaged or incorrect product we require a tracking number for the item returned to be provided.

please send us your cancelation request with this email: decorandart.inc@gmail.com

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