RETURN AND EXCHANGE AND CANCELLATION POLICY.
30-day return policy for all of your orders, starting from their delivery date. All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled. Normally all orders will be shipped in 8 hours after order is received.
Rejected deliveries for reasons other than visible damage are considered to be non-defective returns. Shipping charges (both to you and back to us) will be deducted from your refund for orders that are canceled after shipping out to you. Please handle product packaging with care, as there may be a 30% restocking fee charged to you if the packaging or the item does not return to us comparable to the condition in which it was shipped out. No returns are allowed on non-defective items. Refunds on non-defective items will equal the purchase price minus a 30% restocking fee, minus the shipping charges that we paid for delivery to you and back to us. These shipping costs are deducted from refunds for non-defective returns. Any order that is changed or canceled while “In Process” is considered to be a non-defective return even if the item is still in transit to you. Once the merchandise has been received in good condition, we are not able to accept returns. All mattress purchases are non-cancellable and non-returnable due to strict health code standards.
Warranty / Product Performance
No warranty is made or intended as to the performance of any item sold. Seller is not responsible for wear and tear or personal and or property damage. misuse of merchandise. For any pickup customers or customers opting to assemble products themselves, we can only offer replacement parts if available. Service charges and shipping cost may apply. Manufacturer warranties are ONLY applicable in Los angeles, Orange county and San diego. The customer is responsible for issues, manufacturers, or otherwise, if the product has been moved to a location different than the one where we originally delivered. Refer to the bottom of the site or a store representative so see the areas where we currently service.
If you do not want the product you received, you are required to contact us via email at DecorAndArt.firstname.lastname@example.org within 12 hours of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused, uninstalled, unassembled; and in the original package.
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to DecorAndArt.email@example.com within 12 hours of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 12 hours of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory. Refunds are not available under the following circumstances: Your order does not arrive due to an incorrect address provided by you; Your order does not arrive due to an exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
Product Colors and Sizes
Due to the nature of fabric and wood, they may be cut at a random match. There is a possibility that patterns may not exactly line up at seamed areas. We are not responsible for variances in shade or textures due to customer screen settings and or expectations. Finish categories are provided as a general means to assist in narrowing down product choices. We do not, nor our vendors, guarantee exact finish on any product. If an exact finish is required, please send an email to Sales to request a wood sample, if one is available, before making a purchase. Additionally, all manufacturer measurements are approximate.
Handling Delivery Issues
Visible shipping damages must be reported immediately! Most of the product being delivered is opened and inspected before being loaded onto a delivery company. However, based on the item, it may ship with the original packaging. If you see physical damage to the carton or to the item, point it ours to the delivery person and submit your request no later than 12 hours after you received the item. In such a case, contact us at once to make a report and so we can ship out a qualified technician to repair the product and if necessary send a replacement. We are unable to honor any claims made once the delivery team has left the premises. Please note that our shipping companies are highly trained. Our quality assurance team inspects each product at the warehouse to ensure they were received from the factory in perfect condition prior to shipping to our customers. Skyline Home Design can not be held responsible for any damages to the products reported after 12 hours.
If you discover concealed shipping damage or missing items from your package after you have signed for it you must notify us immediately. We are not responsible for any missing items if not reported within 24 hours of signing for your shipment. Shipping and Handling charges for items that are returned for exchange or refund are not refundable. Shipping charges for defective items returned by you the customer are not refundable. It is your responsibility for return shipping and handling costs. We realize that it is not the customer’s fault if a product is received defective, but please understand it is not our fault either if a product is defective. We ship the products our distributors & manufacturers supply to us. The customer will pay for the return shipping back to us, and we will ship the replacement at no charge. We cannot offer our low prices and absorb the full cost of handling return shipments. Defective items returnable for a refund will be refunded only the purchase price (less any restocking fee if applicable), the shipping and handling charges are non-refundable.
How do I request a return, exchange, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
- In the event of a return, exchange, or refund request contact us via email at DecorAndArt.firstname.lastname@example.org and include the evidence if required;
- After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
- You must provide a tracking number;
- Once we received the returned product, a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for damaged or incorrect product we require a tracking number for the item returned to be provided.
Have any other questions? Please feel free to reach out to DecorAndArt.email@example.com .